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Litmus Troubleshooting

1. Test Failed​

  • Check the detailed test report for errors and issues
  • Ensure configurations (devices, browsers) are correctly set
  • If tests fail for specific browsers, verify compatibility or use manual testing to isolate the problem

2. Test Not Starting​

  • Ensure your account setup is complete and subscription is active
  • Verify the accessibility of the URL or app under test

3. API Integration Issues​

  • Verify your API key and ensure you're using the correct endpoint
  • Ensure proper authorisation headers are included with requests
  • For additional support, contact our team

Contact Us​

For any questions or support inquiries, feel free to reach out to our team: aiguardian@tech.gov.sg